FireFi-WiFi

FAQ

Frequently Asked Questions and answers provided by the FireFi-WiFi geeks!

If after reading this you still need to email us, PLEASE include your email address and phone number, Campground, and site number, and MAC or IP address. This information will help us better serve you.

• I did not get my voucher codes, what do I do?
  • Please check your spam folder for email from us. Our system automatically generates the voucher codes and sends an email within 10 minutes of your order. Be sure that you have typed your email address correctly.

• How do I get my Smart TV to connect?
  • In all cases, if you can't get connected through the help below, send us the IP address (e.g. 172.16.11.65) so we can authorize remotely. (see How to find my IP address below). Also send us the MAC address (often printed on a label on the back/bottom/side of the device).
  • Roku - please use the hotel/dorm settings to connect. They are explained on youtube. Search for: Youtube Roku hotel and dorm connect.
    • I continue to have connection problems with my Roku device. What should I do?
    • Older models of Roku's have very small antennas. The Roku Ultra has a far better wireless radio and will connect to the network. Note: we recommend the Roku Ultra, not the Roku stick or Roku premiere... The Roku Ultra model is the only one with a larger / stronger Wi-Fi radio that will reach any Wi-Fi AP better. We have found that the Roku Ultra devices typically fix the problem.
  • Chromecast - this device is not supported on our system Chromecast requires client to client communication which is restricted on our guest networks - clients get internet access only. We strongly recommend Roku Ultra (has a stronger wifi radio than others) or Apple TV, Amazon firestick or even the built-in smart TV capability most recent TVs have pre-installed.
  • Amazon Firestick - These can typically use the signup page (voucher or CC purchase). We recommend roku over Amazon Firestick as we have seen the case where the Amazon Firestick connects for 30 minutes at a time and then disconnects and reconnects -- perhaps only when it is idle and not actively streaming. Also the Roku Ultra has a better / stronger wifi radio.
  • Apple TV - If you have a 2021 model or newer they should provide for a guest network connection. Older versions, send us an email (please include your email, phone, campground, and site#).
  • Direct TV Stream, Older Vizio, Samsung, LG can't use the automated voucher. Tell the TV to connect to the guest network and ignore complaints of no internet. Then send us a picture of network settings or send the IP address or MAC and we can authorize them remotely from the wifi controller. Send us an email (please include your email, phone, campground, and site#). Note - This TV will count as one of the devices in your subscription.
  • Xbox and Playstation can typically use the signup page (voucher or CC purchase)

• How do I find the IP or MAC address for my device?
  • Go to a command prompt and type ipconfig
  • In a phone, check your wifi settings, and search for IP Address (generally in the "About Phone" / "Status" section)
  • In a laptop, open the Wifi settings, and scroll to see the details of your connection - this will show the IP address associated with your device.
  • Your device MAC (media access control) address is a unique identifier for that device on the network. It is often printed on a label on the back/bottom/side of the device.

• I was connected earlier and now I can't connect.
  • When you sign into the network and pay for service, our system identifies your MAC address for that purchase, and assigns an IP address.
  • Did you mis-type your email address?
  • Did your paid period expire? Maybe you simply need to purchase another day or two.
  • If you have connected to the network and later go into your device settings and "Forget" the guest network, or "reset" your connection, the next time you join you will have a different Randomized MAC address and we won’t know who you are. You will need to contact us with your new MAC or IP address.

• Can I use my WiFi Extender?
  • If your device repeats our network, it will raise havoc with all users at the campground. When identified, we block these rogue access points and work with the campground owner to find the device to remove it or re-configure it. We will work with the device owner to get appropriate access.
    If you want to use your extender device it must be set up as a client radio that is a client of our network. Then the owner can set up their own personal network inside their RV.
    If you have a Winegaurd, Wi-Fi Ranger, Alfa or Wi-Fi Camp Pro, King, rv-link or similar, they all can connect and be used successfully.
  • We also offer a competing product using an Ubiquiti client radio and Mikrotik router for inside the camper (far cheaper than Wineguard or WIFi Ranger) but haven't completely commercialized it yet. We usually use these at campgrounds where you are on the fringe of coverage.
  • The advantage of not using any such device and just connecting your phones, computers, TV etc. directly to our guest network is that you can roam around the campground (pool, office, firepit whatever) and it will work everywhere, not just when in and around your RV.
  • You need to tell us what device (extender or client radio) you actually have. Please be sure to include your email, phone, campground and site#.

• I am still having trouble. What now?
  • We need to know the campground, and site location you are located at, and what type of device you are using.
    • We can see devices on the network, but we don't have a way of knowing which one is yours.
    • Also we need to know the MAC or IP of your device so we can authorize it. The MAC address is often printed on a label on the back/bottom/side of the device. Find the IP address your device is using in the Wifi settings.

• Is the WiFi network secure
  • YES our network is secure. Before you sign onto the network, it will show as unsecured. It needs to be unsecured at this point so you can see the signup page that appears when you look for WiFi at the campground.
  • After you log on to our network, we "authenticate" your device by its media access control ( MAC) address, and all message traffic is secured after you pay for service. You can tell by seeing the little lock icon or https:// before any web address. Any site that displays only http:// is not secure. SSL certificates form the foundation for protection, privacy, and integrity of the network. An SSL certificate is a bit of code on our web server that provides security for online communications. More questions? Go here: https://pkic.org/

• I think I was hacked, what should I do?
  • We have had some folks compromised while on our WiFi network. In all cases the user was hacked by the web site they were visiting and it did not matter whether they were on our network or any other network such as their home personal network. If you have been hacked, we recommend that you immediately change your social media / services passwords and use multi factor authentication on all sites. Never open attachments or click on unknown links. See our answer to the network security question for more information.

• Everything has still failed me - I need direct help.

• • Include your email address and phone number, Campground, and site number.
  • We will respond as quick as we can to help get you set up.

Revised Dec 30, 2024