FireFi-WiFi

FAQ

Updated for 2026 season

Frequently Asked Questions and answers provided by the FireFi-WiFi geeks!

If after reading this you still need help, PLEASE reach out to the campground staff with your WiFi MAC or IP address handy. This information will help us troubleshoot.

• Changes for 2026 new billing system
  • Payment is now per device and the pricing has been adjusted for per device.
  • Largest duration is 30 day since new billing started mid season.
  • No emailed vouchers. For devices that cannnot use signup page directly there are auth codes and manual authorization options see below. i.e. TVs that cant use signup page the process has not changed see below.

• My device is not online after I paid for it, what do I do?
  • If you paid through PayPal you might have closed the window before PayPal finished the process. Contact a camp host and we will confirm your payment and get you an access code to get on

• How do I get my Smart TV to connect?
  • Roku - When it asks if you are at a hotel or dorm use that option. Our networks are identical to hotel style guest networks. You will connect your phone to the Roku temprary wifi and the signup page will appear on your phone so you can do a Paypal payment and then it will authorize the Roku. If your phone was already on it won't affect your phone's access you can connect back to the normal network after working with the Roku.
    • I continue to have connection problems with my Roku device. What should I do?
    • Older models of Roku's have very small antennas. The Roku Ultra has a far better wireless radio and will connect to the network. Note: we recommend the Roku Ultra, not the Roku stick or Roku premiere... The Roku Ultra model is the only one with a larger / stronger Wi-Fi radio that will reach any Wi-Fi AP better. We have found that the Roku Ultra devices typically fix the problem.
  • Amazon Firestick - These can typically use the signup page (Paypal purchase or Access Code or even Free 1 hour trial). We recommend roku over Amazon Firestick as we have seen the case where the Amazon Firestick connects for 30 minutes at a time and then disconnects and reconnects -- perhaps only when it is idle and not actively streaming. Also the Roku Ultra has a better / stronger wifi radio.
  • Apple TV - If you have a 2023 model or newer it should work with the signup page. Older versions, reach out to campground staff with device WiFi MAC to have the device authorized and we will provide a clickable invoice for billing to use a phone or computer for payment.
  • Newer Vizio TVs - If you have a 2023 model or newer they should provide for a guest network connect option to work with signup page. Older versions provide WiFi MAC to campground staff to get the device authorized and we will provide a clickable invoice for billing to use phone or computer for payment.
  • Direct TV Stream - Newer models may deal with use of the signup page. If not, contact campground staff and we will authorize the device and we will provide a clickable invoice for billing to use phone or computer for payment.
  • Chromecast - this device is not supported on our system Chromecast requires client to client communication which is restricted on our guest networks - clients get internet access only. We strongly recommend Roku Ultra (has a stronger wifi radio than others).
  • Older Vizio, Samsung, LG, Sony TVs These cannot use the signup page. Tell the TV to connect to the guest network and ignore complaints of no internet. Then grab a picture of network settings or send the IP address or MAC to campground staff who can reach out to have the device authorized and we will provide a clickable invoice for billing to use phone or computer for payment.
  • Xbox and Playstation can typically use the signup page and choose PayPal.

• How do I find the IP or MAC address for my device?
  • Windows Computer - Go to a command prompt and type "ipconfig /all", look for the wireless adapter
  • Phone - check your wifi settings, and search for IP Address (generally in the "Network / Internet" or "WiFi settings" section)
  • MAC computer - similar to an iphone with iOS check the wifi settings.

• I was connected earlier and now I can't connect.
  • When you sign into the network and pay for service, our system identifies your MAC address for that purchase, and assigns an IP address.
  • Did your paid period expire? Maybe you simply need to purchase another day or two.
  • If you have connected to the network and later go into your device settings and "Forget" the guest network, or "reset" your connection, the next time you join you will have a different Randomized MAC address and the system will think you are new. Let the campground staff know and we will create an Authorization Code you can use with the signup page to get back on.

• Can I use my WiFi Extender?
  • If your device repeats our network, it will raise havoc with all users at the campground. When identified, we block these work with the campground owner to find the device to remove it or re-configure it. We can then work with the device owner to get appropriate access.
    If you want to use your extender device it must be set up as a client radio that is a client of our network. Then the owner can set up their own personal network inside their RV.
    If you have a Winegaurd, Wi-Fi Ranger, Alfa or Wi-Fi Camp Pro, King, rv-link or similar, they all can connect and be used successfully. Tell the device to connect to the guest network, then connect to the private network your device supplies and you should get the signup page which will authorize your device.
  • The advantage of not using any such device and just connecting your phones, computers, TV etc. directly to our guest network is that you can roam around the campground (pool, office, firepit whatever) and it will work everywhere, not just when in and around your RV.
  • You need to tell campground staff what device (extender or client radio) you actually have so the device can be authorized for access if you cant get the signup page after telling your device to connect to the guest network and you connect to the devices private network..

• I am still having trouble. What now?
  • Reach out to campground staff about authorizing your device during normal business hours. If that isn't sufficient we will offer a refund.
  • We need to know the campground, and site location you are located at, and what type of device you are using.
    • We can see devices on the network, but we don't have a way of knowing which one is yours since we see signal levels but not direction.
    • Also we need to know the MAC or IP of your device so we can authorize it. The MAC address is often printed on a label on the back/bottom/side of the device. Find the IP address your device is using in the Wifi settings.
    • Once you have your IP or Wifi MAC reach out to campground staff and we can provide assistance.

• Is the WiFi network secure
  • YES our network is secure. Before you sign onto the network, it will show as unsecured. It needs to be unsecured at this point so you can see the signup page that appears when you look for WiFi at the campground.
  • After you log on to our network, we "authenticate" your device by its media access control ( MAC) address, and all message traffic is secured after you pay for service. You can tell by seeing the little lock icon or https:// before any web address. Any site that displays only http:// is not secure. SSL certificates form the foundation for protection, privacy, and integrity of the network. An SSL certificate is a bit of code on our web server that provides security for online communications. More questions? Go here: https://pkic.org/

Revised for the 2026 season.